Refund policy

Refund and Return Policy

Last updated: July 2026

We want you to be happy with your UNSUPERVISED purchase. Please review the following return and refund terms before placing your order.

Returns

We accept returns of eligible, non-custom merchandise within 14 days of delivery.

To qualify for a return, the item must be:

  • Unworn and unused
  • In its original condition
  • Free from stains, odors, hair, makeup, or other signs of wear
  • Returned with any original packaging or tags

To begin a return, contact us at sales@unsupervisedhats.com before mailing the item. Returns sent without prior approval may not be accepted.

Custom and Personalized Orders

Custom-made, personalized, engraved-to-order, or specially requested products are final sale unless they arrive damaged, defective, or materially different from what was ordered.

Please verify spelling, wording, colors, and other customization details before approving a custom order.

Nonreturnable Items

We cannot accept returns on:

  • Custom or personalized products
  • Gift cards
  • Clearance or final-sale merchandise
  • Items showing signs of use or wear

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable unless the return resulted from our error.

Mail approved returns to:

UNSUPERVISED
698 3rd ave west n.                                                                                                                                       Kalispell, mt 59901

We recommend using a trackable shipping method. We are not responsible for return packages lost in transit.

Refunds

After receiving and inspecting your return, we will notify you whether the refund was approved.

Approved refunds will be issued to the original payment method. Processing time can vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. Contact us within 7 days of delivery if it is damaged, defective, or incorrect.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and packaging

We will review the issue and, when appropriate, offer a replacement, repair, store credit, or refund.

Exchanges

The easiest way to exchange an eligible item is to contact us for return approval and place a new order for the replacement item.

Contact

For return or refund questions, contact:

Email: sales@unsuperivsedshop.com
Phone: 406.210.1666